Returns, Exchanges, and Refunds Policy
Welcome to BikerStore.my. This policy outlines the procedures and conditions for returns, exchanges, and refunds of products purchased from our online store. Our goal is to ensure customer satisfaction by providing high-quality personalized riding gear for the vintage motorcycle community in Malaysia.
Return and Exchange Policy
Eligibility for Returns and Exchanges
To be eligible for a return or exchange, the following conditions must be met:
The product must be unused, unworn, and in its original condition with all tags and packaging intact.
The return or exchange request must be made within 7 days of the delivery date.
Custom or personalized items are not eligible for returns or exchanges unless there is a defect or error in the product.
Return and Exchange Process
Initiate a Return or Exchange: Contact our customer service team at bikerstoremy@gmail.com with your order number and reason for the return or exchange.
Approval: Once your request is approved, you will receive instructions on how to return the item.
Shipping: Ship the item to our Malaysian return address:
Address: No 195,Lorong 5,Site C, 45400 Sekinchan,Selangor.Malaysia.
Please use a trackable shipping method to ensure the item reaches us safely. Customers are responsible for return shipping costs unless the return is due to a defect or error on our part.
Inspection and Processing: Once we receive the returned item, we will inspect it to ensure it meets our return criteria. We will notify you of the approval or rejection of your return.
Refund or Exchange:
Refunds: If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-15 business days.
Exchanges: If you requested an exchange, we will ship the replacement item to you at no additional cost.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at [email address] with your order number and a description of the issue. We will arrange for a replacement or refund at no additional cost to you.
Non-Returnable Items
The following items are not eligible for return or exchange:
Custom or personalized products
Sale items
Gift cards
Refund Policy
Refund Process
If your return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment. The refund will be processed within 7-10 business days after we receive the returned item.
Late or Missing Refunds
If you haven’t received a refund after 10 business days:
Check your bank account again.
Contact your credit card company, as it may take some time before your refund is officially posted.
If you’ve done all of this and still have not received your refund, please contact us at [email address].
Shipping Costs
Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund unless the return is due to our error.
Contact Us
If you have any questions or concerns about our Returns, Exchanges, and Refunds Policy, please contact us at:
Email: bikerstoremy@gmail.com
Phone: +60 16-856 0199
Address: No 195,Lorong 5,Site C, 45400 Sekinchan,Selangor.Malaysia.
Thank you for shopping at BikerStore.my. We value your business and strive to ensure your satisfaction with our products and services.
Return and Exchange Policy
Eligibility for Returns and Exchanges
To be eligible for a return or exchange, the following conditions must be met:
The product must be unused, unworn, and in its original condition with all tags and packaging intact.
The return or exchange request must be made within 7 days of the delivery date.
Custom or personalized items are not eligible for returns or exchanges unless there is a defect or error in the product.
Return and Exchange Process
Initiate a Return or Exchange: Contact our customer service team at bikerstoremy@gmail.com with your order number and reason for the return or exchange.
Approval: Once your request is approved, you will receive instructions on how to return the item.
Shipping: Ship the item to our Malaysian return address:
Address: No 195,Lorong 5,Site C, 45400 Sekinchan,Selangor.Malaysia.
Please use a trackable shipping method to ensure the item reaches us safely. Customers are responsible for return shipping costs unless the return is due to a defect or error on our part.
Inspection and Processing: Once we receive the returned item, we will inspect it to ensure it meets our return criteria. We will notify you of the approval or rejection of your return.
Refund or Exchange:
Refunds: If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-15 business days.
Exchanges: If you requested an exchange, we will ship the replacement item to you at no additional cost.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at [email address] with your order number and a description of the issue. We will arrange for a replacement or refund at no additional cost to you.
Non-Returnable Items
The following items are not eligible for return or exchange:
Custom or personalized products
Sale items
Gift cards
Refund Policy
Refund Process
If your return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment. The refund will be processed within 7-10 business days after we receive the returned item.
Late or Missing Refunds
If you haven’t received a refund after 10 business days:
Check your bank account again.
Contact your credit card company, as it may take some time before your refund is officially posted.
If you’ve done all of this and still have not received your refund, please contact us at [email address].
Shipping Costs
Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund unless the return is due to our error.
Contact Us
If you have any questions or concerns about our Returns, Exchanges, and Refunds Policy, please contact us at:
Email: bikerstoremy@gmail.com
Phone: +60 16-856 0199
Address: No 195,Lorong 5,Site C, 45400 Sekinchan,Selangor.Malaysia.
Thank you for shopping at BikerStore.my. We value your business and strive to ensure your satisfaction with our products and services.
