Shipping Policy
Welcome to BikerStore.my, your premier destination for personalized riding gear tailored for the vintage motorcycle community in Malaysia. This Shipping Policy outlines the terms and conditions regarding the shipping and delivery of products purchased from our online store.
Shipping Sources
80% of our products are shipped directly from our warehouse in Guangzhou, China.
20% of our products are shipped from our local warehouse in Kuala Lumpur, Malaysia.
Processing Time
Orders are processed within 1-3 business days. Processing time may be extended during peak seasons or promotional events. Custom or personalized orders may require additional processing time, which will be specified at the time of purchase.
Shipping Methods and Delivery Times
We offer the following shipping methods:
Standard Shipping (from China)
Estimated delivery time: 7-15 business days
Courier: China Post, EMS, SF Express Air Freight，or other reliable international couriers
Express Shipping (from China)
Estimated delivery time: 5-10 business days
Courier: DHL, FedEx, or UPS
Local Shipping (from Kuala Lumpur)
Estimated delivery time: 2-5 business days
Courier: Pos Malaysia or other reliable local couriers
Shipping Costs
Shipping costs are calculated based on the weight and dimensions of the package, as well as the shipping destination. Shipping costs will be displayed at checkout before you complete your purchase.
Tracking Orders
Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can track your order status through our website or the courier’s tracking portal.
Customs, Duties, and Taxes
For orders shipped from China, customs duties, taxes, and other fees may apply based on Malaysian laws and regulations. These charges are the responsibility of the customer. BikerStore.my is not liable for any additional charges incurred during customs clearance.
Shipping Restrictions
We do not ship to P.O. Boxes or APO/FPO addresses.
Orders cannot be shipped to multiple addresses. If you need items shipped to different addresses, please place separate orders.
Delayed or Lost Shipments
While we strive to ensure timely delivery, unforeseen circumstances such as customs delays, natural disasters, or courier issues may cause delays. If your order is significantly delayed or lost in transit, please contact our customer service team at [email address] for assistance.
Returns and Exchanges
Please refer to our Return and Exchange Policy for detailed information on how to return or exchange items.
Contact Us
If you have any questions or concerns about our Shipping Policy, please contact us at:
Email: bikerstoremy@gmail.com
Phone: +60 16-856 0199
Address:No 195,Lorong 5,Site C, 45400 Sekinchan,Selangor.Malaysia.
Thank you for shopping at BikerStore.my, where we are committed to providing the best personalized riding gear for the vintage motorcycle community in Malaysia.
Shipping Sources
80% of our products are shipped directly from our warehouse in Guangzhou, China.
20% of our products are shipped from our local warehouse in Kuala Lumpur, Malaysia.
Processing Time
Orders are processed within 1-3 business days. Processing time may be extended during peak seasons or promotional events. Custom or personalized orders may require additional processing time, which will be specified at the time of purchase.
Shipping Methods and Delivery Times
We offer the following shipping methods:
Standard Shipping (from China)
Estimated delivery time: 7-15 business days
Courier: China Post, EMS, SF Express Air Freight，or other reliable international couriers
Express Shipping (from China)
Estimated delivery time: 5-10 business days
Courier: DHL, FedEx, or UPS
Local Shipping (from Kuala Lumpur)
Estimated delivery time: 2-5 business days
Courier: Pos Malaysia or other reliable local couriers
Shipping Costs
Shipping costs are calculated based on the weight and dimensions of the package, as well as the shipping destination. Shipping costs will be displayed at checkout before you complete your purchase.
Tracking Orders
Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can track your order status through our website or the courier’s tracking portal.
Customs, Duties, and Taxes
For orders shipped from China, customs duties, taxes, and other fees may apply based on Malaysian laws and regulations. These charges are the responsibility of the customer. BikerStore.my is not liable for any additional charges incurred during customs clearance.
Shipping Restrictions
We do not ship to P.O. Boxes or APO/FPO addresses.
Orders cannot be shipped to multiple addresses. If you need items shipped to different addresses, please place separate orders.
Delayed or Lost Shipments
While we strive to ensure timely delivery, unforeseen circumstances such as customs delays, natural disasters, or courier issues may cause delays. If your order is significantly delayed or lost in transit, please contact our customer service team at [email address] for assistance.
Returns and Exchanges
Please refer to our Return and Exchange Policy for detailed information on how to return or exchange items.
Contact Us
If you have any questions or concerns about our Shipping Policy, please contact us at:
Email: bikerstoremy@gmail.com
Phone: +60 16-856 0199
Address:No 195,Lorong 5,Site C, 45400 Sekinchan,Selangor.Malaysia.
Thank you for shopping at BikerStore.my, where we are committed to providing the best personalized riding gear for the vintage motorcycle community in Malaysia.
