Shopping Security

Safe Payments

Payment Method

Your payment at BikerStore.my is secured with global payment securtiy certifications.

Pay With Paypal

When you place an order with Paypal you will be redirected to the PayPal payment page, where you can confirm your payment by logging in with your PayPal username and password.

You may still check out even without a PayPal account. To do so, please click on "Pay with Debit/Credit Card" and you’ll be redirected to a secure page where you can enter your credit card information or complete your payment safely via PayPal.

Pay With Credit/Debit Card

The available credit card options are listed above. The credit card companies listed above are the most commonly used credit cards on this website. Do not worry if your credit card company is not listed, we encourage you to go ahead and make the purchase.

Please note that BikerStore.my does not collect your credit/debit card number or personal information when you make a payment. For questions regarding your transactions on our site, please consult your card-issuing bank for information.

Payment With E-Wallet

GrabPay is a digital wallet payment option for Malaysia, Philippines, and Singapore customers. You will make payments within the app using a GrabPay wallet that link to your credit or debit card.

To pay with GrabPay, you will be redirected to the GrabPay login page from your website or app. The shopper authenticates using your phone number and a one-time password that you received from Grab on your phone, and then confirms the payment.

Touch 'n Go is a digital wallet payment option for Malaysia customers. To pay with Truemoney, you will be redirected to the Truemoney page with a QR code from your website or app. The shopper needs to log into the Touch 'n Go app and scan the QR code to complete the payment. Please note that the payment page will expire after 15 minutes, and you can try to redirect to the page and pay again.

........................................

Return Policy

We hope you love what you've ordered! But just in case you're not 100% satisfied, we've made the return process super easy.

How long do I have to make a return?

We gladly accept returns within 7 days of receipt for most items in new condition.

How do I make a return?

（1）If you choose DROP-OFF or Pick-Up Service to return your parcel

1. Sign into your BikerStore.my account.

2. Find the order in My Orders click the "Return Item" button.

3. Select the item(s) you would like to return, indicate the reason, and submit.

4. Select the return method: DROP-OFF or Pick-Up Service , then please prepare the return items with the original packaging and pack them carefully. Print the Return Label and attach it to your return parcel.

5. If you choose to drop off, please drop off the package at any collection point you find out. Each return label costs 7MYR, which will be deducted from your refund.

6. If you choose pick-up service, please wait for the delivery man to pick up the parcel. Each return label costs 10MYR, which will be deducted from your refund.

..................................

（2）If you choose Self-Sending to return your parcel

1.Sign into your SHEIN account.

2.Find the order in My Orders click the "Return Item" button.

3.Select the item(s) you would like to return, indicate the reason, then submit.

4.Select the return method and refund method, then please pack the item(s) to be returned with the original packaging.

5. Please choose your logistics company at your own cost and mail the package.

.......................

Return multiple items from different orders in the same package

If you want to return items from different orders, you can return them together. When the items you returned meet the conditions for merging labels, you can select all the items in the COMBINE RETURN LIST. Remember to keep all of the items to be returned in one package.

Can I still return items if they are worn, damaged, or have the tags removed?

1. Items must be returned unworn, unwashed, undamaged, and with all original tags attached.

2. The following items cannot be returned or exchanged: DIY supplies.

3. Please note that customized items and free gifts cannot be returned or exchanged. In addition, order cancellation for customized items is not supported.

..............................

Important Notice:

1. Please do not send your return to the address on your package. This is not the return address and will affect processing your return.

2. Please be sure to double check your returns before shipping them out. We will not be held responsible for the return of non-BikerStore.my products.

3. If you receive a damaged/defective item, please contact BikerStore.my Customer Service within 24 hours of receipt.

How will I get my refund？

Your request will be processed within 5 business days after we receive your return. The refund will be issued to your BikerStore.my Wallet or the original payment account as per your request.

Note: The original shipping fee and shipping guarantee are non-refundable.

NOTE: If there is an issue with your return, please contact Customer Support within 90 days from the date your order was placed.

..................................

Customer Service

...............................

Privacy Protection

BikerStore.my respects the privacy of users and visitors on our site, and we are committed to protecting it through maintaining industry-standard physical, technical, and administrative measures designed to guard your personal data from unauthorized processing, use or disclosure.

Learn more